Terms of Use, Privacy Policy & Cookies Policy
1. INTRODUCTION
1.1 The website – online store https://oinoforoswineryevents.com/ (hereinafter referred to as “Website”), under the brand name OINOFOROS LESVOS, based at Industrial Zone of Ouzas, Kara Tepe, Mytilene, ZIP 81100, e-mail: oinoforos_lesvos@hotmail.com – tel.: +30 2251044738, VAT: 800275452 – Tax Office: MYTILENE, is a business engaged in wine trading.
1.2 Thank you for your interest in our website. The protection of personal data of the visitors/users of our website and their lawful processing are our highest priorities.
1.3 Please read carefully the following Terms of Use, Privacy Policy, and Cookies Policy before taking any action, interaction, accessing or using this website. Access, browsing and use of the Website and the services provided imply the unconditional acceptance by the visitors/users, whether registered or not, of the terms of use and operation of the Website (hereinafter referred to as “Terms”), which govern the use of this online store and the pages it contains, and are binding for all visitors/users. In case of disagreement with any of the terms, the User must cease and avoid browsing the Website. Therefore, the use of the content of the Website is made with the assumption of the unconditional acceptance of: a) the Terms of Use, b) the Privacy Policy and c) the Cookies Policy.
2. Scope of Application – General Terms – Access and Use of the Website, Ordering and Payment Methods
2.1 These terms govern the use of the Website and its services by the visitor/user (hereinafter referred to as the “User”), as well as the processing of any personal data of the Website’s visitors. The User is invited to read carefully and accept these terms. If the User disagrees with any of the terms, he/she must cease browsing the Website and notify the administrator accordingly. All visitors must be over 18 years of age or as determined by law to legally order the provided products and services.
2.2 What applies to the Terms also applies to any other term found within the Website, such as (indicatively but not exclusively): ordering methods, payment methods, product shipping, return policy – right of withdrawal, which users/visitors unconditionally accept. Their unconditional acceptance is conclusively presumed and binds the consumer, according to Article 2, paragraph 3 of Law 2251/1994 (Consumer Protection Law).
2.3 OINOFOROS LESVOS reserves the right freely, unilaterally and without notice, to revise, modify or abolish the Terms of Use, Privacy Policy, and Cookies Policy. The mere posting on the Website is sufficient for the validity of any new term, modification, or abolition of an existing term. OINOFOROS LESVOS also reserves the right to modify, suspend, or discontinue the operation of the Website or the provided services at any time and without notice, subject to rights arising for users and third parties by law or by contract with OINOFOROS LESVOS.
2.4 All Terms are essential. Any violation of the Terms by the visitor/user results in penalties provided by law and the obligation of the user to compensate OINOFOROS LESVOS or third parties for any damage caused by the user’s illegal and non-compliant behavior. In case of violation of the Terms, OINOFOROS LESVOS may prohibit the user from accessing the Website and the offered services, delete the user’s account and any shared information, without prior notice, and exercise all legal rights.
2.5 The non-exercise of rights by OINOFOROS LESVOS deriving from these Terms does not imply a waiver of such rights, nor does it result in the tacit abolition of any term. OINOFOROS LESVOS is not liable for any breach of the Terms due to force majeure.
2.6 Users/visitors are obliged to respect and comply with the laws of the Greek State, as well as European or International Law, that apply to the use of the Website. They must exercise their rights within the boundaries of good faith, fair dealing, and good morals. Users must not obstruct others’ use of the Website nor engage in acts or omissions that may cause damage, malfunction, affect, or endanger the provision of services by the Website.
2.7 OINOFOROS LESVOS declares that it is not liable for any damage caused to the counterparty or a third party due to illegal conduct by the counterparty or third party, provided it fulfills its obligations. The services of the Website are intended exclusively for adults. Minors are prohibited from using or visiting the Website and from making transactions. The Website assumes no responsibility for minors who visit or use the Website without legal capacity or legal representation.
2.8 The Website strives to maintain and ensure the availability of its content. Despite these efforts, the availability of the Website depends on various factors, such as the technical equipment of users, the number of users trying to connect simultaneously, etc. The Website reserves the right to perform maintenance even if this temporarily disrupts its operation.
2.9 OINOFOROS LESVOS may at any time, without prior notice, change the nature and content of the Website or suspend or permanently stop its operation. Interruption, suspension, or obstruction may also occur for reasons beyond its control. The Website endeavors to ensure the accuracy, completeness, validity, and clarity of its information and content but does not guarantee and is not responsible for the security and content of the Website.
2.10 User and Customer Reviews
The Website of OINOFOROS LESVOS https://oinoforoswineryevents.com/ allows users and customers to publish their reviews regarding a product presented on the Website, as well as to comment on articles and opinions posted on it. This content remains under the sole responsibility of the user and does not represent the views of OINOFOROS LESVOS.
The user understands and accepts that these opinions are published after prior review by OINOFOROS LESVOS, which expressly reserves the right to reject or remove any content even after publication.
The user accepts that by using the pages and services of https://oinoforoswineryevents.com/ https://oinoforoswineryevents.com/ he/she may be exposed to content with which he/she disagrees. The Website cannot be considered to endorse or be responsible for user-published content. The Website cannot be considered to endorse or be responsible for user-published content.
2.11 Personal User Account (Profile)
It is not necessary to create an account to purchase products from OINOFOROS LESVOS. However, creating an account is easy and offers significant benefits, such as:
- No need to re-enter your details for future orders.
- Ability to add multiple shipping addresses (ideal for sending gifts).
- Ability to track your previous orders
- Option to quickly reorder.
- Ability to accept special offers if you opt-in for promotional messages.
- Each time you visit the OINOFOROS LESVOS website, you can log into your account and enjoy a fully personalized browsing experience.
2.12 Registration – Account Opening Process
The process is simple:
Select the link e-Shop > My Account > Register/Login from the main menu. You will be redirected to a new page where you enter your contact information and choose a password. You will also be asked if you wish to subscribe to the monthly newsletter of https://oinoforoswineryevents.com/ and special offers.
After clicking “Save,” you will automatically receive a confirmation email with your registration details.
2.13 Use of Password and Password Loss
To “log in” to your account, enter your email address and password.
If you forget your password:
Click e-Shop > My Account > Register/Login.
Click on “Forgot Your Password?”
Enter your email address and click “Submit.”
You will receive an email with a new password.
After logging in, you can change the password to one of your choice.
2.14 Ordering and Payment Methods for Products
The primary way to order products from https://oinoforoswineryevents.com/ is via the website, 24 hours a day, every day of the year.
However, we also accept orders via:
- Email: oinoforos_lesvos@hotmail.com, 24/7.
- Telephone: +30 2251044738, Monday to Friday, from 08:00 to 16:00.
In person: At our winery at the Industrial Zone of Ouzas, Kara Tepe, Mytilene, ZIP 81100, Monday to Friday, 08:00 to 16:00. (Prior phone contact is recommended to confirm product availability.)
For orders placed via email, please remember to include a phone number where we can reach you directly, as we will need to confirm your order by phone, even if the information you have sent us electronically is complete.
Important:
If ordering by email, include your phone number for confirmation.
Best Method:
Ordering via the website is recommended for completeness and minimizing errors.
Telephone Orders:
Recommended mainly for large-volume or heavy-weight orders where shipment methods must be discussed.
2.15 Online Ordering Process
- Find the products you want through search or category pages. Click “Add to Cart” to add a product.
You can:
Continue shopping (“Continue Shopping”).
Or proceed to “Checkout” directly from your cart. - During checkout (SSL-certified secure connection), you will:
Choose payment and shipping methods.
Receive automated confirmation emails with your order details and updates.
Once your order has been placed, you will receive an automated email confirming the items you ordered, their prices, and the total cost of your order. The email will also confirm the information you provided during the checkout process, including the shipping address and billing details (invoice or receipt, billing information, etc.). Once your order is dispatched for delivery, you will receive a follow-up email with relevant updates.
You can also add a gift message in the “Order Comments” field if the order is a gift!
2.16 Charges – Payment Methods
You can pay for your order in five ways:
- By Debit Card (recommended)
- By Bank Deposit to OINOFOROS LESVOS accounts
- By cash at the company’s headquarters (up to the legal cash limit)
2.17 Payment by Debit Card
Card transactions are processed via PIRAEUS BANK, which accepts Visa, MasterCard, Maestro, Diners, Discover, and American Express cards.
Security:
Payment via debit cards is completely secure.
The process uses the most modern server security protocols (SSL).
https://oinoforoswineryevents.com/ Simple Process:
Enter your card details in the form.
- Upon approval, your order is registered; if unsuccessful, you are informed.
- If your order is successfully completed, it will be processed. If there’s an issue, you’ll receive a notification.
2.18 Additional Information for Debit Card Use
The CVC/CVV is a three-digit number on the back of your card. It is requested for additional security.
If a payment error occurs (e.g., connection loss, cancel button pressed), do not worry: Your transaction is logged.
No money is lost if approval was received.
2.19 Payment by Bank Deposit
You can deposit the payment amount into one of our bank accounts.
- When ordering through the Oinoforos Lesvou website, the exact total amount will be shown at the end of the checkout process.
- If you place your order using any other method, you will be informed by the team member who assisted you with your order.
We recommend using online banking, which is now offered by nearly all banks, as it significantly speeds up and secures the entire process.
In all cases, the amount that must be deposited into our account should be the EXACT total shown at the end of your order, NET of any fees or deductions. Especially when using web banking, if you are asked to specify who will cover the transaction fees (sender, recipient, or both), you must select “Sender” for both banks.
Accounts:
PIRAEUS BANK IBAN: GR49 0171 3550 0063 5504 0032 864
EUROBANK
iban: GR92 0260 7250 0001 9020 0509 359
ALPHA BANK
iban: GR32 0140 6010 6010 0200 2017 728
Important:
Deposit the exact amount (net of fees).
Use web banking for faster and safer processing.
2.20 Payment at OINOFOROS LESVOS Headquarters
You can pay at the headquarters (Industrial Zone of Ouzas, Kara Tepe, Mytilene) and immediately receive your products.
➔ Prior phone contact is necessary to ensure product availability.
2.21 Security of Card Payments via the Internet and OINOFOROS LESVOS Website
Your transaction is 100% safe and protected.
All card payments are processed via PIRAEUS BANK’s secure electronic payment platform. Data is protected through SSL encryption protocols.
Important: OINOFOROS LESVOS does not store your card details.
Every new order requires entering card details again for your maximum security.
Credit or debit card data breaches do not occur during the submission process, but rather from the servers where such information is stored. Oinoforos Lesvou DOES NOT STORE your credit card details. This is why, each time you place an order with us — even if you are a returning customer — you will be asked to re-enter your card information. While this may be a slight inconvenience, it is a small price to pay for the added security of not storing your card data.
2.22 What is included in the Product Price?
The listed price:
Includes VAT and any applicable special consumption tax.
Does not include shipping costs.
Shipping and taxes are fully detailed in your shopping cart and on your invoice/receipt.
2.23 Order Cancellation Policy
- Cancellation Request: Email us at oinoforos_lesvos@hotmail.com or call +30 2251044738.
- Time Limit: Within 24 hours if the order hasn’t been shipped or processed.
- Cancellation Fees: 25% of the total paid amount is retained for processing and penalties.
2.24 Shipping and Return Policy
Products will be shipped as soon as possible and within 30 days maximum.
Returns: Only accepted for defective products if notified within 2 days of receipt.
Free return shipping applies if OINOFOROS LESVOS is responsible.
If a package is returned due to customer non-receipt:
Reshipment is at the customer’s cost.
Uncollected returns are considered abandoned, and refunds are not issued.
e mail oinoforos_lesvos@hotmail.com
Uncollected returns are considered abandoned, and refunds are not issued.
2.25 Deliveries – Product Shipping – Shipping Costs – Countries/Regions Covered
OINOFOROS LESVOS ships orders to the following countries:
Greece, Cyprus, Bulgaria, Romania, Greece, Cyprus, Bulgaria, Romania, Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Hungary, Spain, Poland, Portugal, Slovakia, Slovenia, Czech Republic, Denmark, Estonia, Latvia, Lithuania, Sweden, Finland, Malta, United Kingdom, Wales, Scotland, Monaco, Northern Ireland, Azores, Madeira, Switzerland, Liechtenstein, Norway, Albania, Andorra, Bosnia and Herzegovina, Kosovo, Belarus, Moldova, Jersey, Guernsey, Montenegro, Ukraine, Former Yugoslavia, San Marino, Azerbaijan, Egypt, Armenia, Gaza, Georgia, Greenland, UAE, Jordan, Iraq, Iceland, Kazakhstan, Canary Islands, Qatar, Kyrgyzstan, Kuwait, Lebanon, Melilla, Bahrain, Oman, Uzbekistan, Saudi Arabia, Ceuta, Tajikistan, Faroe Islands, Canada, Puerto Rico, Australia, Afghanistan, Vietnam, Japan, India, Indonesia, Kenya, China, Lesotho, Mongolia, New Zealand, Nigeria, South Korea, South Africa, Pakistan, Singapore, Swaziland, Taiwan, Thailand, Philippines, Hong Kong, Russia.
Note: For non-EU countries, VAT is not charged, but additional customs duties or taxes may apply upon delivery.
Delivery times: Greece: 2-3 working days (may vary for islands/remote areas).
EU Countries: 3-7 working days.
Other Countries: 4-8 working days.
2.26 Shipping Methods and Costs
Shipping is done via:
- Courier Services
- OINOFOROS LESVOS’s own vehicles (mainly within Lesvos)
- Transport Agency (for large-volume orders outside Lesvos)
- Pickup from headquarters
Shipping costs vary depending on destination, weight, and volume.
Important:
Large and heavy orders may be cheaper through a transport agency. Contact us at +30 2251044738 to optimize your shipping method and cost.
Please note that if your order is large in volume or weight, and in order to avoid excessive shipping costs or to ensure the most economical delivery option, you should contact us by phone at +30 22510 44738. Together, we can arrange an alternative shipping method that minimizes transportation expenses.
In cases of large or heavy orders, certain shipping methods that may be uneconomical for smaller orders can become more cost-effective. For example, for orders with significant volume and/or weight, delivery via a freight forwarding company may be the better option. In such cases, the shipping cost will be agreed upon in advance. Additionally, the total amount of the order must be deposited into one of our bank accounts at a bank affiliated with Oinoforos Lesvou.
2.27 Consumer Rights & Right of Withdrawal
Before completing a purchase, OINOFOROS LESVOS must inform the user/visitor about:
a) The main characteristics of the product.
b) The total price, including VAT and any additional charges.
c) Any other additional charges (shipping, delivery, postal).
Important Note:
Product images are indicative. Minor differences in color, seams, or details may exist but do not affect the product’s quality.
Delivery:
Products must be delivered within 30 days from order placement unless otherwise agreed.
In case of unjustified delay, the user may terminate the contract and be refunded.
Returns and exchanges:
Accepted only under the return policy explained above, unless a mistake occurred by OINOFOROS LESVOS.
Advice:
Upon delivery, inspect the products and packaging for any visible defects.
In the event of a product return due to an error by Oinoforos Lesvou, the correct products will be sent as a replacement once the returned items have been received by Oinoforos Lesvou. The shipping costs for the return and reshipment will be covered by Oinoforos Lesvou.
2.28 Subscription – Newsletter
Registration is not required to browse the Website.
However, users can voluntarily subscribe to the newsletter by providing their email address.
By subscribing, users accept to receive promotional and advertising emails.
Users can unsubscribe anytime by notifying OINOFOROS LESVOS.
Unsubscription is processed within 5 working days.
2.29 License – Website Ownership
All content of the Website (texts, graphics, images, files, etc.) is protected under Greek, European, and International copyright laws.
Prohibited: Reproduction, copying, distribution, sale, transmission, translation, or modification without prior written consent. Permitted: Personal storage or copying for personal, non-commercial use, with source attribution.Registered trademarks and logos are protected accordingly.
3. Privacy Policy – Website Personal Data Protection Policy
This policy concerns the management and processing of your personal data that you disclose to us or that we collect via our website and your visit to it. It is designed to meet your information requirements regarding the processing of your data and your related rights under applicable law, including the General Data Protection Regulation (“GDPR”).
Personal data refers to any information relating to an identified or identifiable natural person.
3.1 Data Controller
The company K. Loupou & Co. O.E. “OINOFOROS LESVOS” acts as the Data Controller, meaning it determines the purposes and means of processing your personal data.
3.2 Data Protection Officer
The company has appointed a Data Protection Officer (DPO), whom you can contact via email at oinoforos_lesvos@hotmail.com or by phone at +30 2251044738.
3.3 Processing of Personal Data during Website Visit and Use
When you visit or use our website:
We record your IP address, date and time of access, type of browser and operating system, and the pages you accessed.
This data helps improve the website and our electronic services.
Processing is legally based on the legitimate interest of OINOFOROS LESVOS for website protection and service improvement.
Additionally, we process personal data you voluntarily provide for:
Contract execution (e.g., registration, survey participation, electronic orders).
We implement technical and organizational measures (encryption, access control, internal audits, etc.) to protect your data.
We implement and apply all appropriate technical and organizational measures and procedures to ensure that the data we process is adequately protected against breaches and unauthorized use, and that its processing is lawful. These measures include, but are not limited to, the use of encryption methods, access control procedures, segregation of duties, internal audits, etc.
3.4 Contact Form
When you fill out the contact form: We process your name, email address, subject, and message.
This data is used exclusively to respond to your inquiry and is not transmitted to third parties without your consent.
3.5 Recipients of Personal Data
Your personal data may be transmitted:
To service providers (e.g., hosting, IT support) under strict confidentiality agreements.
To public authorities if required by law or judicial decisions.
We ensure that all partners and suppliers comply with applicable data protection laws.
Personal data is not disclosed to other recipients unless we are legally required to do so. For more information regarding the appropriate safeguards for the transfer of your data to third countries, please contact our Data Protection Officer.
3.6 Data Retention
We retain your personal data:
For as long as necessary to fulfill the purposes for which it was collected.
According to legal obligations (e.g., tax and commercial legislation).
Upon expiration of the retention period, data are securely deleted.
3.7 User Rights
As a data subject, you may contact our Company’s Data Protection Officer at any time using the contact details provided above in Section 1 to exercise your rights.
You have the right to:
Access your personal data.
Correct inaccurate or incomplete data.
Request the deletion of your data (“right to be forgotten”).
Request the restriction of processing.
Object to the processing.
Request the transfer of your data (data portability).
You have the right to withdraw your consent at any time in order to stop any data processing that is based on your consent.
“You have the right to lodge a complaint with the competent supervisory authority, namely the Hellenic Data Protection Authority, regarding the processing of your personal data (complaints@dpa.gr, www.dpa.gr, 1–3 Kifisias Avenue, 115 23 Athens, Greece, fax: +30 210 6475628), as well as the right to seek remedy through the competent courts.
To exercise your rights, please contact the DPO at oinoforos_lesvos@hotmail.com.
3.8 Legal Basis for Processing
We process your personal data based on:
Your consent (for newsletter subscription, contact forms, etc.).
Contract performance (for orders, user accounts).
Legal obligations (e.g., tax regulations).
Our legitimate interests (e.g., website security, service improvement).
4. Cookies Policy
Our Website uses cookies to improve user experience, functionality, and website performance.
4.1 What are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help:
Recognize your device.
Facilitate website navigation.
Remember your preferences.
4.2 Types of Cookies We Use
Necessary Cookies: Essential for the operation of the Website (e.g., login, navigation).
Functionality Cookies: Remember your preferences (e.g., language selection).
Performance Cookies: Collect anonymous information about how visitors use the Website.
Targeting/Advertising Cookies: Provide content relevant to your interests.
4.3 Managing Cookies
You can manage, delete, or block cookies through your browser settings.
Most browsers allow you to refuse or accept cookies.
You can also delete stored cookies at any time.
However, disabling cookies may affect the functionality of the Website.
Instructions for managing cookies are usually found in your browser’s “Help” section.
4.4 Consent to the Use of Cookies
By continuing to browse our Website, you consent to the use of cookies according to this policy.
On your first visit, a pop-up informs you about the use of cookies.
If you disagree, you should adjust your browser settings or avoid using the Website.
4.5 Final Provisions
OINOFOROS LESVOS reserves the right to modify this Cookies Policy at any time.
Any changes will take effect once published on the Website.
We encourage you to review the Cookies Policy regularly to stay informed about how we use cookies.